How do you drive successful sales teams while supporting their digital wellbeing?
CONTEXT
MONY Group is a UK-based, tech-led savings platform that helps households save money. It supports well-trusted brands such as MoneySuperMarket, and enables consumers to compare prices on a range of products and earn cashback from online retailers.
We were approached by the CCO to help support the productivity and wellbeing of their sales teams by guiding them through digital habits change.
CHALLENGE
CCO wanted to increase the productivity of his team without their digital habits burning them out. He was looking to shift team behaviour and support them in developing ways of working as a team, and as individuals, that were effective and sustainable.
SOLUTION
Working with the CCO we identified an approach that best fit their particular culture and organisational demands.
We then designed a realistic learning journey that combined in-person and virtual sessions, spread out over a fortnight, and provided one of our Digital Habit Lab toolkits to each of the hundreds of attendees and trained them to use it to create a sustainable approach to managing their digital habits.
"I appreciated the acceptance that any approach needs to be flexible and what works for one person won’t necessarily work for another."
"I did the post-it note on phone experiment. It was extremely helpful with regards to my screen time. I feel far more aware of my digital habits now."
"I’m more aware of the positive and negative aspects of technology and I now feel more confident in using tech for more positives and reducing the negatives."
"I love discovering all the different ways we can improve our habits with the Digital Habit Lab. Such an easily digestible format."
IMPACT
+72
Net Promoter Score
The initial session received a Net Promoter Score of 72 (the industry standard is 41)
1000’s
of experiments
1000’s of experiments run to date across multiple teams, with a 37% increase in confidence to reliably use them to improve wellbeing
37%
Increase in confidence
Increase in confidence to improve wellbeing through digital habits
“Mind over Tech sessions are incredibly practical and engaging, and the content really resonates with my team who've consistently given excellent feedback about the impact on their wellbeing and productivity”
